FREQUENTLY ASKED QUESTIONS
What paper is used for printing?
Customers have the choice between a standard fine art lustre paper (310 gsm), or a premium fine art matte cotton paper (310 gsm)
Standard Fine Art Lustre
The high-density, resin coated heavyweight base and smooth pearl finish not only eliminate glare and fingerprints but with its natural photographic white tint, produce prints with the true look and feel of a photograph.
Premium Fine Art Matte Cotton
This paper has a flat matte, shine-free finish that excels at photo and artwork reproduction. With no optical brighteners and the longevity, image stability and a clean matt surface required for the very best in fine art printing, and is the perfect choice for crisp detail, while the soft textured range features a contoured surface for enhanced creative expression.
How long will it take to receive my print?
All orders are custom printed. Unframed prints will be shipped within 2-5 business days of an order being placed. Frames and canvases will be shipped within 5-10 business days. All items ship from Sydney, Australia so shipping time will depend on where you live, but the following can be used as a guide:
- Australia: Within 2-5 days of shipment
- New Zealand: Within 5 days of shipment
- Asia: Within 5-7 days of shipment
- US & Canada: Within 7-10 days of shipment
- Europe: Within 10-14 days of shipment
Tracking numbers are provided to customers as part of the shipping notification.
PLEASE NOTE THAT AT THE MOMENT WE ARE EXPERIENCING EXTENDED SHIPPING TIMES DUE TO DELAYS CAUSED BY COVID-19
Do you ship worldwide?
Unframed prints are shipped worldwide, but due to the high shipping costs, framed prints are only shipped within Australia. It is much more cost effective for international customers to order an unframed print and then find a local framer to hang the print. I am happy to help with sizing and local recommendations. Please contact me at firstname.lastname@example.org
Can I order a print from your Instagram page?
Yes, please contact me at email@example.com with a description of the image that you are interested in.
Do you sell digital images?
No, I don't currently sell digital images for self printing. Commercial licences are available for all of my images - contact firstname.lastname@example.org for more information.
What frames can I choose from?
Framed prints are offered in two finishes - white timber frame and raw timber frame, both ready to hang. Prints are framed with a white border meaning that the actual frame size will be a little bigger than the sizes listed.
Framed prints are only offered within Australia due to the large cost of shipping them. It is more cost effective for international customers to frame a print locally through a reputable framer.
How are prints packaged?
Unframed prints are shipped in either a mailing tube or a hard envelope depending on the size. They are wrapped in protective paper and secured with bubble wrap.
Framed prints are wrapped extensively in bubble wrap and securely shipped in rigid cardboard boxes.
Can I request customisation?
Yes, I can work with you to create custom sizes, framing options & edits. Please contact me at email@example.com
Do you offer returns?
All orders are custom printed once the order is placed so unfortunately we can't accept returns for change of mind reasons so please select your print carefully. If you have any questions, please contact us at firstname.lastname@example.org before you order and we will work with you to make sure your print will arrive as excepted.
If there is an issue with your print on arrival, please send us an email at email@example.com with details and images and we will investigate.
Can I licence one of your images for my business or advertising campaign?
Yes, all images are available for commercial license. Please email firstname.lastname@example.org for more information and pricing.
Do you hold any prints in stock?
All our prints are made to order. There is a very small selection of smaller prints that are in stock. See the clearance sale category for more information.
How long have you been a photographer?
I first picked up a dslr when I moved to Sydney in 2010. I have always had a keen interest in photography but it was the beautiful Sydney coastline that inspired me to develop that further. I started shooting sunrise every day and the rest is history.
What do you shoot with?
I shoot with a Nikon Z7ii and a Nikon Z7 and a selection of Nikon Z and F mount lenses. I have always shot with Nikon & the Z range has been a welcome addition to my kit. It's portability is what attracted me to it and the image quality is exceptional.